With 22 years of policing experience, 13 of those as a crisis negotiator, Lance has developed unique techniques in advance communication.
The applied techniques programme is grounded in science, industry tested, and continuously reviewed to maintain integrity. Lance published the best-selling book – Behind The Tape – and makes regular media appearances commenting on police issues.
Business owners are constantly faced with communication challenges. Lance is with us to share his skills which will elevate your communication and negotiation with customers, business partners, regulatory bodies and other stakeholders within your business. Learn how to de-escalate and engage with emotional people and will provide useful tips on controlling our ways to reduce stress in our work and personal lives.
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